Question 1

How many photos do I need to send?

Accepted Answer

Minimum 1 photo, but we strongly recommend sending 3-5 photos from different angles (front, profile, half-profile). The more high-quality photos, the better we can capture likeness and facial features.

Question 2

What kind of photos should I send?

Accepted Answer

The best are photos with good, natural lighting, without harsh shadows. The face should be clearly visible, photos sharp and without filters. Avoid photos with heavy makeup or sunglasses (unless they should be on the figurine).

Question 3

Can I order a figurine for someone else?

Accepted Answer

Yes, of course! Many of our orders are gifts. Just send photos of the person you want to create a figurine of. It's an ideal gift for birthdays, anniversaries, or other occasions.

Question 4

Can I specify the pose or outfit for the figurine?

Accepted Answer

Usually the figurine is in a standard standing pose. Describe your expectations in the order form.

Question 5

How long does it take to complete the order?

Accepted Answer

The standard production time is about 3 business days from the moment of placing the order. We also offer express production for an additional fee.

Question 6

Is faster production possible?

Accepted Answer

Yes, we offer express production (1-2 business days) for an additional fee. Contact us to discuss details and availability.

Question 7

Will I see the project before printing?

Accepted Answer

We send a 3D model preview for approval before printing. This allows you to make any necessary adjustments.

Question 8

What are the dimensions of the figurine?

Accepted Answer

The standard height of the figurine is about 12 cm. This is the optimal size that allows for detail while maintaining proportions. Upon request, we can prepare a figurine in a different size - please contact us.

Question 9

What material is the figurine made of?

Accepted Answer

We are made of premium PLA plastic. The material is durable, resistant to mechanical damage and preserves details well.

Question 10

What if the figurine doesn't look like the person?

Accepted Answer

We make every effort to ensure each figurine captures likeness as accurately as possible. If you have comments after receiving the figurine, contact us - we will find a solution.

Question 11

How does shipping work?

Accepted Answer

We ship throughout Europe - shipping costs are included in the price. The figurine is carefully packed to arrive in perfect condition.

Question 12

Do you ship abroad?

Accepted Answer

Yes, we ship internationally. The cost and delivery time depend on the country - contact us for a quote.

Question 13

What are the payment methods?

Accepted Answer

We accept bank transfers and online payments. Payment details are settled after placing the order.

Question 14

Can I return the figurine?

Accepted Answer

Due to the personalized nature of the product, returns are not possible. That's why we offer a 3D model preview before printing. If you have any doubts, please contact us before ordering.

Frequently Asked Questions

Photos and Ordering

Production and Time

Product and Quality

Shipping and Payment

Didn't find the answer?

Ready?